Answers to FAQs

A QUESTION OF TASTE

Answers to FAQs

As a consumer, please contact our Consumer Service to obtain more information about our products. We have put together a list of frequently asked questions below: Perhaps you might find the answer to your question here? If not, please get in touch with us!

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FAQ - Ragolds

What is Ragolds history?

Oliver Schindler is today carrying on a 3rd generation family tradition that was started in 1887 in Karlsruhe by Adolf Speck. 1924 the banker Karl Schindler took over the RAGOLDS company as a family business and inherited it to Jörg Schindler who made it into an international recognized undertaking. He created several well known, groundbreaking functional brands as for example Velamints, the first sugarfee Mint in the USA, Granini, Gletschereis, Rachengold and Atemgold.

Since 2006 RAGOLDS is based in the north of Germany and produces high quality sweets with the newest technology. Since 2013 brands as Velamints are being refurbished and new brands and product concepts developed in cooperation with the Managing Director Jörg Viader.

What is RAGOLDS corporate mission?

““Through brand leadership, we want to set standards & lead the fuse of “good for you” and “pure happy, tasting pleasure.”

How does Ragolds suport it´s employees?

The health and commitment of our employees is very important to us. It is our wish that every employee enjoys coming to work every day. We sport the principle of an open door policy and always have an open ear to any questions, sorrows or needs.

We are a family oriented company and have a company Kindergarden whichs opening hours match the shift times of our factory workers. Also fitness is something we promote. Our company own fitness studio is 150m2 large and can be used, free of charge, 24 hours a day.

Who can I contact if I have questions, suggestions or complaints?

Are you looking for information about our products? Or do you want to tell us about your wishes, praise or complaints? Our Customer Care Service is there for you:

Ragolds GmbH
Gülzer Straße 15
19258 Boizenburg / E.
Germany 

Phone: +49 3 88 47-33 59 0
Fax: +49 3 88 47-33 59 719
E-Mail: info(at)ragolds.com
Web: www.ragolds.com

You are also welcome to use the contact form.

 

FAQ - VELAMINTS®

When was the brand VELAMINTS® established?

In 1977 the brand VELAMINTS® conquered the US-market as the first sugar free mint.

What kind of products are available under VELAMINTS®?

VELAMINTS® offers a wide range of Mint and Gum products. For more detailed information you can visit our Brand area.

What is so special about VELAMINTS® Fresh Mints?

Besides the stylisch appearance of the delicious mints it´s all about the ingredients: VELAMINTS® Fresh Mints is only produced with natural flavors and with no colors at all. An extra bonus to the intense freshness-kick is the use of the Stevia-plant as a sweetener.

How can the VELAMINTS® mint tin be opend?

The VELAMINTS® tin offers a simple opening and closing mechanism. The easiest way to open it is to hold the tin between your thumb and forefinger of one hand, while putting the thumb of your other hand in the mold on the front of the tin. With the thumb lying on the mold you can easily push open the tin in the direction of the arrow on the tin.

What is so special about VELAMINTS® White Gums?

VELAMINTS® White Gum offers a unique 3-layered look. The top and bottom layers consist of a refreshing mint, while the middle layer is comprised of a delicious, long lasting gum with encapsulated technology for the kick of extra freshness. Additionally Natrium Bicarbonate is used for a bright white smile.

What is Stevia?

Stevia is a mixture of substances which is gained from the plant Stevia rebaudiana (“sweetleaf“ or “honeyherb”), which is used as a sweetener.

Is this product suitable for diabetics?

VELAMINTS® Fresh Mints, as well as VELAMINTS® White Gum are 100% sugarfree and therewith suitable for diabetics.

What is the difference between Spearmint and Peppermint?

The two plants have distinct tastes, with that of Spearmint coming mainly from a compound called carvone, which is relatively light and sweet in flavor. Peppermint owes most of its taste to menthol, which has a mild anesthetic and cooling effect.

What does „natural mint flavor with other natural flavors“ mean?

“Natural mint flavor”: This flavor is exclusively or at least by 95% made of mint (e.G. mint extract). “With other natural flavors“: With this flavor the mint percentage is below 95%. Other natural flavor compounds or flavor extracts may have been added, that do not stem from the mint.

Are children able to eat VELAMINTS®?

Of course children can eat VELAMINTS®. However, please pay attention to the health warning “Excessive consumption may cause laxative effects.”

What is phenylalanine?

Phenylalanine is a component of peptides and proteins. The indication “Phenylketonurics: Contains phenylalanine” means, that the product contains the sweetener aspartame. This sweetener releases phenylalanine during the digestion process. This notice is important for people who are on a phenylalanine-free diet due to medical reasons.

Do the VELAMINTS® products contain lactose?

No, the VELAMINTS® products are free of any milk components.

Do VELAMINTS® products contain components of animal origin?

No. Therefore, they are vegetarian and vegan!

Are additional preservatives used?

No, the Velamints-products don´t contain any additional preservatives.

What are the best storage conditions for this product?

It´s best to store the products in a cool and dry place. Please protect the products from direct sunlight and high humidity.

 

FAQ - QUEEN´S DELIGHT®

Why is QUEEN´S DELIGHT® called “QUEEN´S DELIGHT®”?

QUEEN´S DELIGHT® stands for royal delight, the products embody a elegant, almost royal touch of nostalgia.

What kind of products are available under QUEEN´S DELIGHT®?

QUEEN´S DELIGHT® offers a wide range of Toffees, deposited as well as hard boiled candies. For more detailed information you can visit our Brand area.

How are the candies in the tin made durable?

Before the delicious candies are packed in a tin, they are dusted. During this procedure a fine layer of powder is applied to the candies. This prevents the candies from sticking to each other.

Are the tins recyclable?

Yes, the tins are recyclable and also re-usable. This way you can wash the tin after the consumption of the candy and use the container for other things.

Do the tin candies contain artificial flavors?

We only use natural flavors for our tin products. The tin candies contain neither artificial flavors nor colors.

Does lactic-acid create a risk for people with lactose intolerance?

No, people with lactose intolerance react to protein building blocks of the milk. These are not used during the production of lactic-acid. Therefore, there is no risk for people with milk allergies.

Are the Vitamins contained in the ACE candies sufficient to cover my recommended daily amount of Vitamins?

This depends on the amount consumed. Please consider that the candies are sweets and not a health supplement. 100g of our delicious ACE candies cover the recommended daily amount of Vitamin C and E, as well as 15% of the Vitamin A.

Do the Hazelnut-Cherry Toffees contain real cherry pieces?

Yes, the Hazelnut-Cherry Toffees contain real cherry pieces.

What is special about the Atlantic Sea Salt that has been used?

The Atlantic Sea Salt, or also called Fleur de Sel, is a very precious and expensive sea salt. It is gained by mere manual labor. The special thing about the Atlantic Sea Salt is its consistency and the unique, intense taste.

Is the fat reduced cocoa made of real cocoa beans?

Yes, if an ingredient as cocoa is claimed on the nutritional panel, it really has to be inside the product. We carefully select those ingredients used in our products.

Can people suffering from energies consume those products that may contain traces of nuts?

This reference is especially for people suffering from allergies. We try our best to prevent any contamination, but we cannot completely prevent it. The danger of an allergic shock in case of strong allergies cannot be eliminated. Thus, we advise people suffering from allergies not to eat those products, but switch to a delicious alternative from our large selection of products.

Sometimes empty wrappers or unwrapped candies can be found in the Queen´s Delight bags. How does this happen?

Our production process is fully automated and runs at a high speed. This may lead to empty wrappers not being detected and some candies not being wrapped at all. This is an exemption and we are constantly working on optimizing our production. At the final inspection the final product is weighed in order to prevent products from weighing less then average. Thus, even if you find an empty wrapper, there are not any candies missing.

What are the best storage conditions for this product?

It´s best to store the products in a cool and dry place. Please protect the products from direct sunlight and high humidity.

Are additional preservatives used?

No, since the products consist mainly out of sugar, the use of additional preservatives is not necessary.

 

FAQ - VALENSINA®

When was VALENSINA® candy first launched?

Since 2006 we sell delicious fruit candies under our licensed brand VALENSINA®. In close calobaration with the VALENSINA® GmbH in Mönchengladbach we develop fruity sweets. VALENSINA® candies are the fruity indulgence for the entire family.

What sweets are available from VALENSINA®?

VALENSINA® offers a wide range of hardboiled as well as chewy candies. For more detailed information you can visit our Brand area.

Does lactic-acid create a risk for people with lactose intolerance?

No, people with lactose intolerance react to protein building blocks of the milk. These are not used during the production of lactic-acid. Therefore, there is no risk for people with milk allergies.

Do the candies contain artificial flavors?

We only use natural flavors for our products.

What kind of gelatine is used fort he chews?

We use pork gelatine for our chews.

Are the chews suitable for vegetarians or vegans?

Our current chews from VALENSINA are not suitable for vegetarians or vegans. However, we constantly work on improving our products and are trying to find a solution for producing the chews in their regular quality without animal gelatin.

Why do we use concentrated fruit juice instead of regular fruit juice in the VALENSINA® candies?

This has especially technical reasons. Regular fruit juice contains a large amount of water. A high water content can have a negative implication on sugar confectionery. The more water a candy contains, the more likely it is to develop cold flow (stickiness). By concentrating the fruit juice (extracting water), we can include a lot more fruit juice in the candies.

Why do I sometimes only find one candy per flavor in the candy mix?

The candies in a mixed bag are produced in our factory one by one and not at the same time. At the end of the production the candies are mixed via a weighing system. Therefore, we cannot guarantee a homogenous mix. That´s why it can occur that at times one flavor is missing in the bag.

Sometimes empty wrappers or unwrapped candies can be found in the VALENSINA® bags. How does this happen?

Our production process is fully automated and runs at a high speed. This may lead to empty wrappers not being detected in time and some candies not being wrapped at all. This is an exemption and we are constantly working on optimizing our production. At the final inspection the final product is weighed in order to prevent products from weighing less than average. Thus, even if you find an empty wrapper, there are not any candies missing.

What Vitamins are used in the VALENSINA® products?

The delicious items VALENSINA® Citrus-Mix, VALENSINA® Fruit-Mix, VALENSINA® Multivitamin sugarfree as well as the stick pack products VALENSINA® Apple-Lime, VALENSINA® Cherry-Raspberry, VALENSINA® Multivitamin and VALENSINA® Orange-Lemon contain 8 important Vitamins. Our Vitamin Mix consists of the Vitamins E, C, B1, B2, B12, Biotin, folic acid and pantothenic acid.

Can children consume the sugar free candies?

Children can snack on the sugar free products. However, we suggest to children as well as adults not to consume the products at a large amount. The sweetener Isomalt can have a laxative effect and can lead to stomach problems if consumed in excess. For children under the age of 3 we recommend not to eat candies at all because of the danger of choking.

What are the best storage conditions for this product?

It´s best to store the products in a cool and dry place. Please protect the products from direct sunlight and high humidity.

In which packaging formats can the products be found?

The bags are offered in different sizes of 300, 325 and 1.000 gram. The sticks are sold either as single items or in a pack of three. Further information can be found here.

Are additional preservatives used?

No, since the products consist mainly out of sugar, the use of additional preservatives is not necessary.

 

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Our brands

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Our brands

Valensina
Velamints™ Fresh
Velamints™ Expressions
Velamints™ Expressions petite
Velamints™ White Gum
Queen´s Delight